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FAQ / Help

Questions and answers for starting with mailjuggler

- What is mailjuggler? What can I use it for?
- Do I have to download and install the mailjuggler software? Do I have to buy a license?
- Which Internet browser will work with mailjuggler?
- How do I set up mailjuggler? How long will it take?
- I've chosen mailjuggler, what next?
- What are design templates and web forms? Do I have to adjust these?
- What does mailjuggler cost? What does sending an e-mail newsletter cost?
- What payment methods are available for mailjuggler?
- For what scope and target group can mailjuggler be used?
- Can I rent or buy existing e-mail addresses with mailjuggler?
- Will I be supported by mailjuggler in the creation and dispatching of newsletters?
- How do I get the e-mail addresses of my customers and prospects?
- Can the success of my e-mail newsletters really be measured?
- What type of support does mailjuggler provide? Do I have to pay for that support?

What is mailjuggler? What can I use it for? go top

mailjuggler is a user-friendly, web based software, and allows you to communicate with your customers and prospects via attractive e-mail newsletters.

mailjuggler sprovides for the following functions for this task:
- Collecting e-mail addresses using subscription forms on your website
- Create attractive newsletters
- Simple creating and sending of newsletters
- Clear analysis of the results using dynamic reports

Do I have to download and install the mailjuggler software? Do I have to buy a license? go top

NO, neither of the two. mailjuggler is a web based software. After a simple sign up you get a personal access, which gives you the full functionality of mailjuggler over the internet.

Which Internet browser will work with mailjuggler? go top

mailjuggler is available via the Internet at any time. For a flawless access to mailjuggler, we recommend using one of the following web browsers of the latest generation:
1. Internet Explorer 6+ (for PC)
2. Firefox 2+ (for PC or Mac)
3. Safari 2 (for Mac).

How do I set up mailjuggler? How long will it take? go top

Click on this link to subscribe and to log in via a secure Internet connection. After the following small adjustments you are able to send your first newsletter within a few minutes:

1. Create the desired newsletter topics
2. Pick or adapt one of the existing design templates
3. Verify forms and confirmations and adapt them if needed
4. Insert or import your recipients
5. Send your first newsletter

I've chosen mailjuggler, what next? go top

You can get started within just a few minutes! To test mailjuggler we offer you 25 e-mail credits for free. If you like mailjuggler, you can simply buy additional e-mail credits at any time.

What are design templates and web forms? Do I have to adjust these? go top

After successful registration you will find several free newsletter templates available for you to use. The web forms (for example, the registration form for your website) and the e-mail confirmations are automatically genereated in 3 languages by mailjuggler.

If the design templates, the existing forms and the confirmation texts do not suit your taste, your webdesigner or your webagency can easily adapt them to your needs or set up your own template.

What does mailjuggler cost? What does sending an e-mail newsletter cost? go top

The only costs are the ones for sending your newsletters. They are sent on the basis of e-mail credits. Example: If you have about 1'000 recipients, and you want to send a newsletter to these recipients, you need 1'000 e-mail credits.

You can buy the exact number of e-mail credits needed for each sending. Or you decide to buy a certain number of e-mail credits in advance for and save money.

What payment methods are available for mailjuggler? go top

mailjuggler provides several payment methods to purchase your e-mail credits:

1. by credit card (MasterCard, Visa, American Express or PayPal)
2. by invoice (only for Swiss companies)

For what scope and target group can mailjuggler be used? go top

As different your requirements may be, mailjuggler reacts flexibly to your wishes. mailjuggler offers the right solution for each application and specifically for the following target groups: retailers, banks, insurance, tourism, hotels, restaurants, health care, e-commerce sites, Internet portals, etc.

Can I rent or buy existing e-mail addresses with mailjuggler? go top

NO, mailjuggler does not offer any e-mail address databases. To achieve the largest success with your e-mail newsletter campaigns, it is advisable to only use the permission based e-mail addresses of your customers and prospects,

mailjuggler allows you to import your existing e-mail addresses.

Will I be supported by mailjuggler in the creation and dispatching of newsletters? go top

It has never been that easy for for editors to create and send individual newsletters - without any programming knowledge! You create and send your e-mail newsletters in 4 simple steps and are actively supported by mailjuggler in all your activities.

The 4 steps for creating and sending a newsletter:
1. Confirm the newsletter basic newsletter information
2. Type your newsletter content
3. Test send your newsletter
4. Directly send your newsletter or plan the dispatching

How do I get the e-mail addresses of my customers and prospects? go top

The best way to gain contacts are subscription forms on your website. mailjuggler provides all the necessary forms and e-mail confirmations by default. You can integrage the forms in your existing web site and modify the appearance of the forms and related confirmation pages at any time.

Another possibility to win e-mail are interactive online contests and flash games. Our partner, the aicom ltd, can support you in these areas. Get in touch with aicom to learn more about already realised projects.

Can the success of my e-mail newsletters really be measured? go top

Immediately after the sending of an e-mail newsletter, mailjuggler starts delivering clear, detailed and dynamic evaluations in real time. Using the newsletter and link tracking, you have all the necessary information to evaluate, compare and draw conclusions on how to improve your newsletter success even more with the next sending.

What type of support does mailjuggler provide? Do I have to pay for that support? go top

mailjuggler offers you several free support possibilities.

1. Contact us via e-mail at support@mailjuggler.biz
2. Contact us via support form accessible in your mailjuggler account
3. Support via an online help, accessible in your mailjuggler account
4. Support via our product blog

Our customer support is available during the following work hours:
- Monday to Friday | 08:30 to 17:00 | Central European Time CET+1